Effective Date: 1 Feb 2026

This Privacy Policy (the”Policy”) describes the practices of Chatty Leads OPC Pvt Ltd, (the “chatty leads,” “Company,” “us,” “our” or “we”), committed to respecting and protecting the privacy of visitors to our website, www.chattyleads.com and customers who use our services (the “Service”).

This Policy explains how we collect, use, disclose, and protect visitors’ and users’ information as part of the Service. 

By accessing and using our Service, you indicate that you understand, accept, and consent to the terms of this Policy. If you do not agree with or you are not comfortable with any aspect of this Policy, you should immediately discontinue access or use of our Service.

When you submit your information to chatty leads, our primary concern is storing it securely. From time to time, we may let you know about our own products and promotional offers we believe are relevant to you. Please be assured, we never sell data to third parties. Your trust is important to us and we value your right to privacy.

1. What Information do we collect from you?

1.1 Information Provided to us by a Client

If you engage with a business that uses our services ("Client(s)"), the data collected by Clients and provided may include:

- A transcript of conversations between you and the Client on their website and other channels where they use our services.

- Information requested by the Client, such as data related to your browsing, purchasing, and online behaviour.

- Web browser and usage information including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system, and type of device used.

You decide what information to provide during any communication with chatty leads or any Client. Depending on your request, it may not be possible for us or our Client to address your questions without further information from you. If you do not wish to provide certain information, you should not do so.

In these instances, chatty leads acts as a Processor, not a Controller, of personal data that we process on behalf of our Clients. If you have questions about how our Clients use your data, please contact them directly. Our Clients may have different privacy and data security practices that we cannot control. We are not responsible for the privacy practices of our Clients.

1.2 Information Collected Through Our Digital Properties

Information you provide to us such as:

- Personal information like your name and contact information.

- Surveys, transcripts of your communications with us.

- Information you provide or submit to our websites, applications, website communities, message boards, and socials.

- Business information including business contact information that you provide to us or information similar to what would appear on a business card.

- Web browser and usage information including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system, and type of device used.

2. How do we collect information from you?

2.1 Through Our Clients

A Client that has enabled our technologies on their website, mobile applications or other digital engagement solutions may collect your personal information and provide it to us for processing.

2.2 Through Our Digital Properties

We automatically collect information on its digital properties through the use of cookies, web pixels, and related technologies. We also collect information that you directly provide to us, including user-submitted content on chatty leads websites.

2.3 General

In addition, we may collect information through the following methods:

- Your communications with chatty leads, including direct conversations via digital channels.

- Your requests for information, news, and other content.

- Your participation in chatty leads’ websites, communities, message boards, or blogs.

- A technical support request you submit.

- Your participation in a promotion.

- Recruitment and job applications.

We may also collect information from direct interactions with you (such as trade shows or sales enquiries), publicly available data, or data provided by third-party sources such as marketing opt-in lists.

3. How does chatty leads use the information it collects?

3.1 Through Our Clients

If you engage with a Client, we use the information collected by the Client to provide our services as directed. Common uses include:

- Determining whether to deploy a chat button or other content.

- Developing and improving the chatty leads’ services.

- Developing marketing campaigns.

If you engage with a Client that uses our services, we may retain your information for a period as contractually agreed with the Client.

3.2 Through Our Digital Properties

If you visit our websites or use our apps directly, we may also use your information for the following purposes:

- To deliver information requested by you, for example in response to technical support requests.

- To improve the webpage view and provide a consistent web browsing experience.

- To adapt our content to your settings and device configuration.

- Processing payments

3.3 General

We use information you provide through various channels for ordinary business activities including:

- To deliver marketing materials to you.

- To provide service updates and business-related notifications.

- To assess and improve our business operations.

- For promotions you may enter into.

- If you submit a resume or CV to be considered for employment with us.

We retain your information for a period consistent with the original purpose of collection. We may also retain your information as needed to pursue our legitimate business interests, conduct audits, comply with legal obligations, resolve disputes, and enforce our agreements.

Chatty leads may contact you by email, phone, SMS or mail. The lawful basis on which we process data for this purpose includes:

- If you're a customer: a customer/contractual consent

- If you've enquired about our services: either consent (where we're obliged to obtain), or legitimate interest will apply

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4. What is chatty leads’ legal basis for processing information?

We process your information if you have given consent (to us or our Clients as applicable); if necessary to perform a contract with you or take steps at your request prior to entering into a contract; if necessary to comply with legal obligations; and/or if necessary for us or a third party to pursue a legitimate interest.

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5. AI and Automated Processing

We use artificial intelligence technologies to deliver our services. This section explains how we use AI and your rights regarding automated processing.

How AI Processes Your Data

When you interact with our services or our Clients' AI-powered solutions, your data may be processed by AI systems to:

- Respond to enquiries and provide customer support

- Analyse patterns to improve service delivery

- Generate personalised recommendations

- Automate routine tasks and workflows

AI Model Training

We do not use your personal data to train AI models. 

Your Rights Regarding AI Processing

You may exercise the following rights in relation to AI processing of your data:

- Right to Information - Request details about how AI systems process your data

- Right to Human Review - Request human intervention in automated decisions

- Right to Opt Out - Where applicable, opt out of certain AI processing activities. 

To exercise these rights, contact us at [email protected].

For more information, refer to our AI Code of Conduct. 

6. Cookies and Similar Technology

We use cookies and other identification technologies to deliver and improve the services and to enhance customer experience.

6.1 Through Our Digital Properties

Cookies: Cookies are small text files stored on a visitor's web browser and applications. Cookies are often used to make browsing easier such as maintaining lists of personal preferences regarding the use of the website.

- Strictly Necessary Cookies: These cookies are essential to enable you to browse our websites and services and use the available features.

- Functionality Cookies: These cookies allow our websites, and services to remember choices you make while browsing, such as geographic location and other available preferences.

- Performance Cookies: These cookies collect information about how you use our websites and services. For instance, these cookies track which pages you visit most. This data may be used to help optimise our websites and services and make it easier for you to navigate within them.

- Analytics Cookies: These cookies track your activity on our websites and services. We may use these cookies to provide advertisements to you. These cookies can be disabled through the cookie widget.

Other identification technologies that may be used by our services:

- Pixel tags (also called beacons or pixels): These are first- or third-party tags installed on (or called by) a webpage or application. Pixel tags can retrieve certain information about your device and browser including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information. We use pixel tags to identify conversions of users on our website and to assess certain website activity or events such as when a user fills out a form or clicks on a link.

- First and third-party technologies: We may use first-party cookies or other tracking technologies as described above. We may also use third-party service providers who are authorised to place cookies, pixel tags, or similar technologies on our services with our permission. These technologies help us compile metrics and analytics to help improve our services. Third-party cookies and technologies are covered by the third party's privacy notice.

6.2 Through Our Clients

When you use our services through a Client, be aware that our systems are designed to handle cookie management in accordance with data subject consent. However, it is our Client's responsibility to obtain and maintain your consent before using our platform's cookies and related technologies on their websites. Given that our Clients may differ in their implementation; you should consult with them directly regarding their use of product-related cookies.

6.3 How to Control Cookies

Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you can set your browser to either notify you when you receive a cookie or refuse cookies altogether. You can also delete cookies from your browser. If you choose to refuse cookies, this may cause some features of our services not to operate properly and affect your experience.

6.4 Do Not Track

Some web browsers allow you to enable a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. We currently do not respond to DNT signals. As there is no uniform standard for interpreting DNT signals, we will continue to monitor developments and may adopt a standard once established. For more information about DNT, visit allaboutdnt.com.

7. How do we share your information?

7.1 Through Our Clients

When you use our services through a Client, your personal information may be accessible by the Client that has contracted with us to provide the services.

7.2 Through Our Digital Properties

We do not sell your personal information to third parties. We may disclose your personal information in the following circumstances:

- Service Providers: We may share your personal information with trusted third-party service providers who perform services on our behalf. 

- Business Transfers: We may disclose personal information as part of any merger, acquisition, sale of company assets, or transition of service to another provider.

- Legal Requirements: We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or respond to a court order, judicial or other government warrant, or legal process.

- Protection of Rights: We may disclose personal information if we believe it is necessary or appropriate to protect the rights, property, or safety of chatty leads, our customers, or others.

8. What Rights Do I Have Regarding My Information?

8.1 Through Our Clients

If you engage with a Client, please contact them directly to understand your rights regarding your information and how to exercise them. Chatty leads is not responsible for how a Client handles your personal information.

8.2 Through Our Digital Properties

If you visit our websites, you have certain rights regarding your personal information, which may include the following:

- Right to Access: You have the right to request a copy of the personal information we hold about you.

- Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.

- Right to Erasure: You have the right to request that we delete your personal information, subject to certain conditions.

- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain conditions.

- Right to Data Portability: You have the right to request that we transfer your personal information to another organisation, or directly to you, in a structured, commonly used, and machine-readable format, where technically feasible.

- Right to Object: You have the right to object to our processing of your personal information, under certain conditions.

- Right to Withdraw Consent: If our processing is based on your consent, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us at [email protected].

9. How does Chatty leads secure your information?

We take data security seriously and built our platform with security in mind. User data is end-to-end encrypted, and uploaded files are securely stored in encrypted buckets. We use security measures designed to protect against the loss, misuse, and alteration of the information under our control. Our systems are hardened against intrusion with a robust defence strategy incorporating industry-standard security controls in all its products and services.

If you are communicating with a Client, you should review their privacy practices to understand which security measures they use.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and applicable legal requirements.

11. International Data Transfers

We may transfer your personal data outside of your country of origin to provide our services. By providing your personal data, you consent to this transfer. We implement appropriate safeguards to ensure your data is protected in accordance with this policy, applicable data protection laws, contractual obligations with our Clients, and where required, legally recognised data transfer mechanisms. These may include certifications, binding corporate rules, or standard data protection clauses.

12. Links to other websites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

13. Social media widgets and applications

The website may include functionality to enable sharing via third party social media applications, such as LinkedIn and Twitter widget. These social media applications may collect and use information regarding your use of the website. Any personal information that you provide via such social media applications may be collected and used by other members of that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information.

In addition, the website may host blogs, forums and other applications or services (collectively "social media features"). The purpose of social media features is to facilitate the sharing of knowledge and content. Any personal information that you provide on any website social media feature may be shared with other users of that social media feature (unless otherwise stated at the point of collection), over whom we may have limited or no control.

14. Children

Our services are not intended for individuals under the age of 18. If you are under 18, you are prohibited from using our services or providing personal information without valid parental or legal guardian consent. Chatty leads do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child under 18 has provided personal information to us, please contact us immediately at [email protected] to request access, rectification, or deletion as applicable. We reserve the right to delete information from individuals we reasonably believe are under 18, to the extent permitted by law.

15. Sensitive Personal Data

It may benefit you to notify us of any health condition or disability you have so that we are aware of these conditions and how they affect you. This will allow us to take any reasonable steps to accommodate specific needs or requirements you have when providing our services to you. This type of information is known under the law as ‘special category information' (or ‘sensitive personal data') and we require your explicit consent to process this information.

This data will only be kept as long as it is required for this purpose, or until such time as you notify us you no longer consent to its processing.

16. Liability and Indemnification

Chatty leads shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, even if we have been advised of the possibility of such damages. This includes but is not limited to damages for loss of profits, data, or other intangible losses. 

You agree to defend, indemnify, and hold harmless Chatty leads, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, liabilities, losses, or expenses arising from your use of the services or your violation of these terms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post any changes on our website and encourage you to review it periodically to stay informed about how we protect your information.

18. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]